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Do you accept cash payments?No. We only accept payments through our website. If you want to buy a headwear in site we can send you an instant payment link.
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Do you ship worldwide?We ship to almost every country around the world 🌎. Here is a non-exhaustive list of countries to which delivery is ensured: United States, United Kingdom, Germany, Italy, Spain, Japan, China, South Korea, Canada, Australia, Saudi Arabia, United Arab Emirates, Singapore, Hong Kong, Sweden, Norway, Denmark, Switzerland, Belgium, Netherlands, Austria, Monaco, Andorra, Poland, Finland, Mexico, Panama, Colombia, Argentina, New Zealand. Don’t worry if your country is not on the list; it is highly likely that we can also deliver to you. This will be indicated when you enter your delivery address.
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What are the delivery fees?Delivery is free worldwide for every order above 300€. For every other order, delivery rate in France is 10€ and 20€ for the rest of the world
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Are shipments insured?Yes, all our shipments are insured up to the amount of your order.
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Can I get a refund on an item from the shop?You can get a refund only on non-personalized items as long as you didn’t wear them and you send them back to us in the same condition as you received them.
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What is your policy regarding returns?In accordance with Article L221-18 of the French Consumer Code, the customer has a legal period of fourteen days from the receipt of their order to return products sold by Hats in the cloud and get a refund, without penalties, provided that the item has never been worn, is returned complete with all its labels, packaging, and associated brochures, and that the return procedure is accurately followed by the customer. This warranty does not apply for customized items that won’t be eligible for a return, unless items present a default.
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What is the return procedure?If your item qualifies for a return, please send us an email so we can guide you through the process.
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Do I have to pay for a return shipment?For returns for products that have manufacturing defects, we will take care of the shipment. Other shipments are in charge of the customer.
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Can I customize an item?Sure! Book an appointment with me so we can see together what you want to wear! 👒
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Where can I try on your creations?If you're a Parisian or visiting, come and discover our products at the Voriagh store! Address: Voriagh 47 Boulevard Henri IV, 75004 Paris Opening hours : From Tuesday to Saturday : 2 PM - 7 PM
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Who are you?We're a tight-knit team working hand-in-hand to bring you the most fun in our workshops and top-quality products. Anastacia has been in the fashion game for years. Her passion for sewing and designing clothes started in her childhood in Venezuela, where her mom, a seamstress, taught her the ropes. Since then, Anastacia has worked with several ready-to-wear brands and created custom outfits for a wide range of clients. Her works have been worn by artists like Usher and Nicki Minaj. Anastacia is all about fashion, especially hat-making. In 2022, she leveled up by getting a certification in fashion with a specialization in millinery. Thiago hails from the Paris region. He jumped into this adventure with Anastacia, handling all the admin stuff, creating the website, managing bookings, and taking care of customer service. He’s also a music producer on the side, so you might hear some of his beats in our social media posts. Tapz, also known as Tacos because she loves food, is our dog who tags along in our lives. She helps out in her own way, bringing us toys when we're out of ideas.
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What are your commitments?We are committed to providing you with high-quality pieces designed and crafted with care, passion and expertise in Paris. We use noble and sustainable or upcycled materials to contribute to environmental preservation while paying special attention to the design of our pieces. We oppose fast fashion practices, we oppose fast fashion rules, we oppose fast fashion methods, we oppose its concepts that prioritize quantity over quality, life and well-being. Our pieces are made with materials designed to last and quality that ensures durability. We produce our pieces in our Parisian workshop exclusively by the hand of our artisan Anastacia.
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